The amount of information necessary to do our jobs is constantly accumulating. There's information going from the top down directing various departments and teams on vision and company-wide goals, as well information going from the bottom up keeping leadership aware of the wins and shortcomings of day-to-day operations.

If your company is like most companies, you probably already share information using a variety of methods. And if you're reading this, you're probably looking for a way to standardize that information sharing across your company—or perhaps you've tried to do just that in the past and your methods have failed.

If you've struggled with information sharing, you might have experienced problems like the following.

Important information is not being shared

Example 1

Only A knows the process for ordering new equipment using the company system, so when A isn't here, we can't order equipment.

Example 2

I'm the only one who understands how to use the company system in this department, so when I get questions from coworkers, I have to drop everything to help them.

It's difficult to find necessary information

Example 3

The information is kept in a Word file buried in one of hundreds of shared folders on the server. In order to find the file, you have to inquire with several people.

Shared information is old & outdated

Example 4

A process was shared with your company internally long ago, but since publishing, the process has changed and now requires another form. Every time someone uses the old process, they have to be followed up with to complete the additional form.

In organizations with information sharing problems, employees have more questions, more people than necessary have to get involved to find answers, and answers often require some back-and-forth.

By sharing information more effectively within your organization, you can reduce questions, streamline answers, and get your whole organization moving more efficiently.

But how exactly should you share information? We'd like to introduce you to a powerful tool for information sharing: the Wiki.