A Wiki is a website that anyone can freely contribute to. Anyone can add or edit pages. Everyone sees the same version at the same time. And all types of information can be shared.
Within your company, you might have an internal website that only certain employees (like members of Human Resources or IT) can edit. These can be great for information that rarely changes and relates only to the knowledge of the contributors. But they're hardly useful for as a centralized information sharing system. That's where a Wiki comes in.
Wikis make information sharing a collaborative effort, allowing knowledge to flow freely from top down to bottom up and beyond.
Organizations that share information using a Wiki see the following benefits.
Share information easily
Sharing knowledge that would typically belong to a few key members of your organization makes it easy for people to find the answers they need on their own—without continually disrupting the direct people who know the answer.
While it might still be necessary to ask follow up questions, checking the Wiki in advance will greatly reduce the length of these conversations.
Find information easily
Wikis are searchable, so people can find what they need with just a few keywords. You can link to other wikis or external resources within the text, so readers can quickly navigate to what they need.
Update information easily
Upon discovering incorrect or outdated information, users can update the content or add a note stating what's wrong. This helps reduce mistakes, spread the responsibility for accuracy across the company, and deepen mutual understanding.
When everyone in your organization participates in your information sharing system, you create a culture of collaboration that also encourages independence.