How do you deal with the outage of the servers and how long does it take to get back to normal?

Our server is located in the data center with 24/7/365 surveillance and we'll be alarmed immediately in case of emergency. We have a solid system to get the server back to normal.

The below is the way how we take care the problem after we detect the failures:

  • data center deal with the failure at first
  • data center and Backlog staff will work together to find the cause and the solution of the failure

We announce the system failure on our web sites. The recovery of the server will be also announced on the web sites with additional information, such as the period and the cause of the failure.

The duration before getting back to normal depends on the cause of the failures. We try to recover the system as quick as possible.

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