Make sure that you’re exceeding expectations every step of the way by keeping your client fully up-to-date with Backlog’s project management system.
Keep your client as informed as any other team member by adding them as a member or a guest.
Each client can only view projects they’re looped in on — that means never jeopardizing anyone’s privacy.
More hands-off clients might appreciate the ability to see progress without the stress of getting involved.
Besides opening all your own tasks or allowing your client to, they can even submit an email and have it automatically generate a Backlog ticket — how simple is that?
Easily watch each task and subtask move from ‘open’ to ‘in progress’ to ‘resolved’ and feel the excitement each time you get to hit 'closed.'
View all of your client work in one place to make sure everyone is staying on track.
We really appreciate the API and the ability to create issues via email. We have integrated support requests to allow the creation of issues directly from our in-house web applications. It makes logging problems much easier for our end users.
Patrick Briand Lead Developer