1. Enterprise Help Guide
  2. Users Guide
  3. Search Issue

Search Issue

Find Issues

There are 4 ways to find issues.

  • Search by Keywords
  • Simple Search
  • Advanced Search
  • Search from all projects

When you access "Find issues" of the project, you will see the search results of "Simple Search". You can change the search conditions by selecting "Status", "Category" and "Milestone" in the "Search conditions" box on the top of the page.

Screenshot: Screen of Simple Search

When you want to narrow the search result, please click "Advanced Search" link. You'll be able to filter with more conditions. Multiple conditions can be selected so that you can find the issue you are looking for.

Screenshot: Screen of Advanced Search

Search box for "Search by Keywords" is always on the header.

Screenshot: Screen of Search by Keywords

If you are involved in multiple projects and need to find issues across them, you can use "Find Issues" on the dashboard.

Screenshot: Screen of Search from all projects

Search by Keywords

Search issues by typing search box on the header. Typing multiple words will give you results with issues includes all keywords (AND search). If you want to search issues includes one of the keywords, you can put OR between words (OR search).

Screenshot: Example of OR search

Besides, NOT search, which gives results don't include specified words, is also available.

Screenshot: Example of NOT search
Screenshot: Screen of Search by Keywords

By clicking "Search", you can search with few options.

When "Advanced Search" is displayed, clicking "Search" will switch to Simple Search.

Screenshot: Screen of Simple Search

When "Simple Search" is displayed, clicking "Advanced Search" will switch to Advanced Search.

Clicking "Me" will eliminate the issues assigned or registered by you quickly.

"Date" tab on the left will let you search by dates, such as Added Date, Updated Date or Due Date.

Screenshot: Screen of Advanced Search

Search from all projects

"Find Issues" on your dashboard is used to search issues from all projects you are involved.

You can select multiple projects.

For those involved in many projects, this feature would be very useful.

Screenshot: Screen of Search from all projects

Customize the view of search results

You can customize the view of search results.

Clicking "Customize Search Result" will pop up a small window. You can select the information you want to see in the search result.

Screenshot: Screen of Customize the view of search results

Saving search criteria

Often used search conditions can be saved. To save search criteria, first filter the issues by selecting search conditions and entering keyword on Find issues page. Then click "Save search criteria". On the Issue filters panel, you can name the criteria.

The saved search criteria is stored under "Issue filters" on Global Navigation. For more details, please refer "Issue filters".

Screenshot: Screen of Customize Saving search criteria

Backup Backlog Data

You can download search results in a CSV or Excel format when searching from Find Issue.

Screenshot: Screen of the menu to export search results
Screenshot: Screen of exported data